FAQ
Our products
How do I choose the right ARICO bean bag fabric collection for indoor and outdoor use?
Orizon Collection (Indoor and Outdoor)
Designed to last, the Orizon Collection features our premium, ultra-durable fabric, engineered for both indoor and 100% outdoor use. Its UV-resistant, waterproof, water-repellent, and stain-resistant fabric is ideal for families, high-traffic spaces, and demanding outdoor environments. Offering superior resistance to sun exposure and outdoor conditions, it combines performance, comfort, and elegance for everyday use.
Originale Collection (Indoor and Outdoor)
Built to last, the Originale Collection is perfect for families and demanding environments. Its durable, waterproof fabric resists stains and wear, making it ideal for both indoor and outdoor use. Available in 12 vibrant colours, it combines durability and style for everyday comfort.
Sereny Collection (Indoor Only)
The Sereny Collection offers simple, elegant comfort. Its pleasantly textured fabric and soothing pastel shades blend beautifully with any interior décor. A durable, stylish collection, ideal for those seeking understated comfort.
Sepia Collection (Indoor Only)
The Sepia Collection combines softness, durability, and elegance. Made from ultra-soft fabric, it brings a touch of timeless luxury to your space with its warm, refined colours. A perfect choice for a sophisticated and inviting interior.
Paloma Collection (Indoor Only)
Exceptionally soft, the Paloma Collection features an ultra-soft Sherpa fabric that surrounds you with luxurious comfort. Its modern design and trendy colours bring a cozy, stylish touch to your interior, transforming your space into a relaxing retreat.
How do I choose the right ARICO bean bag model and size?
To choose the right ARICO bean bag, consider the user's age, the available space, and how it will be used: reading, relaxing, working from home, or playing.
We've created two buying guides to help you compare our Classique, Ergo, and Lounge models, as well as our Junior and Adult sizes:
- Which bean bag is best for kids? Discover the differences between our Junior models and our recommendations based on your child's age and needs.
- Which bean bag is best for adults? Compare our Classique, Ergo, and Lounge models based on comfort, support, and your preferred seating position.
Still not sure which one to choose? Our team is here to help! Contact us at 418-455-9749 or info@arico.ca. You can also visit our showroom in Quebec City to try our bean bags in person.
What are the dimensions of ARICO bean bags for adults and kids?
ARICO bean bag dimensions vary depending on the model and size. Whether you're looking for a bean bag for kids, an ergonomic bean bag chair, or a comfortable adult lounger, here are the dimensions of our products made in Quebec, Canada.
Adult Bean Bags
- Classique Adulte: 68 × 50 × 12 inches (flat dimensions).
- Ergo Adulte: 40 × 34 × 19 × 51 inches (length × width × seat height × backrest height).
- Lounge Adulte: 58 × 36 × 33 inches (length × width × height).
Junior Bean Bags
- Classique Junior: 48 × 36 × 9 inches (flat dimensions).
- Ergo Junior: 32 × 28 × 11 × 34 inches (length × width × seat height × backrest height).
- Lounge Junior: 47 × 35 × 30 inches (length × width × height).
Footstools
- Round Footstool: 16 inches in diameter × 14 inches high.
- Square Footstool: 16 × 16 × 16 inches.
Because our bean bags are flexible and adapt to your body, their dimensions may vary slightly when in use.
For a better idea of each model's size, check the product photos and the "Specifications" section on its product page, where you'll also find an illustration showing the dimensions in use.
- Dog Cushion:
Round 'Mini': 26 inches in diameter × 5 inches high.
What are the weights of Arico's products?
- Classic Adult Bean Bag: 21 Lbs
- Classic Junior Bean Bag: 9 Lbs
- Ergo Adult Bean Bag: 21 Lbs
- Ergo Junior Bean Bag: 9 Lbs
- Lounge Adult Bean Bag: 11 Lbs
- Lounge Junior Bean Bag: 9 Lbs
- Round Footrest Ottoman: 3 Lbs
- Square Footrest Ottoman: 4 Lbs
- Decorative Cushion 20x20: 1.5 Lbs
- Decorative Cushion 24x24: 3.5 Lbs
- Floor Cushion: 9 Lbs
- Support Cushion: 0.5 Lbs
- Ergonomic Lapdesk: 4 Lbs
What materials are used in ARICO bean bags?
The covers of our ARICO Bean Bags are made of 100% polyester fabric, 100% made of new materials. Imported at the request of Arico. The filling is made of high-density and high-quality expanded polystyrene beads, made in Canada.
Is it possible to buy just the cover for a bean bag?
Yes, you can order a new cover for your ARICO bean bag directly on our website or by visiting our showroom.
What are the safety recommendations for using your products? (WARNING!)
This product, although it can be considered a toy due to its appearance and comfort, contains polystyrene beads inside, which are not intended to be handled. Handling beads may present safety hazards.
Please read these recommendations carefully before using this product.
- Child Safety:
The internal bag is accessible only via a zipper with a self-locking mechanism; on products intended for children (Junior size), the zipper head has been removed. To open it, insert a paperclip into the slider, which ensures safe handling. Parents are advised to check that the zipper is securely fastened before each use. This additional precaution allows you to ensure the safety and comfort of your child.
- Safety precaution regarding the location of your Bean Bag
Exposure to heat and flames: Avoid placing your bean bag near heat sources, hot surfaces, sparks, open flames or any other source of ignition. It is also not recommended to smoke near this product.
Heated floors: Do not place this bean bag on a heated floor. Due to the waterproofness of the cover and the insulating properties of the polystyrene beads, the temperature inside the product could increase excessively. Do not let the temperature exceed 75°C.
- Contact with polystyrene balls: what to do?
Polystyrene beads are not dangerous in themselves, but it is important to take certain precautions in case of contact in the following situations:
Ingestion: Although polystyrene is not toxic, ingestion of beads can cause obstruction or choking hazards if swallowed in large quantities. If this happens, immediately rinse your mouth and drink water. Consult a doctor if necessary.
Skin irritation: Prolonged handling of beads can sometimes cause skin irritation. If irritation occurs, wash the affected area with mild soap and water. If irritation persists, consult a doctor.
Eye Contact: If polystyrene beads or dust come into contact with the eyes, rinse immediately with clean water or eye wash solution. If pain persists, consult a doctor.
- Responsible Recycling of Polystyrene Beads
Polystyrene beads are not soluble and should not be disposed of in wastewater. We encourage you to adopt a responsible approach by taking your product to an eco-center for proper recycling. Respect for the environment is one of our values, and we are counting on you to contribute to a more sustainable future.
For any additional questions about expanded polystyrene (EPS) beads and steps to take for your safety and the environment, contact us at: info@arico.ca
Showroom
Do you have a showroom?
Yes, we have a showroom located directly in our factory at 1285 Rue des Ardennes, in Quebec. There you can discover our products in person, test our bean bags and benefit from the expertise of our team to advise you.
Can I buy your products at your showroom?
Yes, you can leave with your order directly from our showroom, as we have inventory available for all our models. And as a bonus; When you come to purchase in person, you will automatically receive a 10% discount on your order.
However, during periods of high demand, some models may be out of stock. To check availability, we recommend contacting our team at 418 455 9749. If the model you want is not in stock, it will be put into production as soon as possible.
What are your opening hours?
Our showroom is open from Monday to Friday, from 9:00 a.m. to 4:30 p.m..
If you wish to come on a Saturday, we offer the possibility of making a prior appointment. To plan your visit, contact us at 418-455-9749 or by email at info@arico.ca.
Shipping & Delivery
Do you deliver across Canada?
We deliver everywhere in Canada, except for the following regions:
- Newfoundland and Labrador
- Yukon
- Northwest Territories
- Nunavut
We reserve the right to cancel an order if the destination is in a region not covered by our carriers.
If the destination is defined as a remote area, a surcharge may be proposed to guarantee delivery in uncovered regions, if the customer accepts this option.
Before any order cancellation, our team will contact you directly to discuss the different possible solutions available to you.
Is delivery free at arico.ca?
Yes, ARICO offers free shipping in Canada, depending on the product and delivery destination.
Junior Bean Bags
Free shipping is available across Canada on regular-priced Junior bean bags.
Adult Bean Bags
Shipping is free within Quebec and Ontario. For other serviced Canadian provinces, the following shipping fees apply:
- Lounge Adulte: $20
- Classique Adulte and Ergo Adulte: $35
Accessories and Bean Bag Filling
Free shipping is available across Canada on orders of $75 or more before taxes, for regular-priced items.
For orders under $75, shipping fees apply to accessories and bean bag filling products. These fees vary depending on the delivery address and are calculated at the final checkout step.
Shipping conditions apply to serviced destinations in Canada. Additional charges may apply to certain remote areas.
What are your delivery options?
At Arico, we ship our products throughout Canada, primarily using Canpar and GLS Canada as our shipping partners. However, if our provider does not cover certain regions, we also work with other carriers to ensure reliable delivery.
For customers located in the city of Québec, delivery is handled directly by our team.
If you would like to avoid delivery delays, you can select the in-store pickup option. This option gives you the opportunity to pick up your order directly from our showroom and avoid the delivery time when receiving your order.
What are the delivery times ?
The processing of your order will be handled within 1 to 2 Business Days by our team.
Delivery times vary depending on the destination.
- Quebec and Ontario: 1 to 4 business days
- Other provinces: 5 to 10 business days
Promotional Periods :
Please note that during exceptional promotional periods (example: Black Friday, Cyber Monday, Boxing Day etc.) the volume of orders is much higher than usual. This may result in a delay of 1 to 5 additional working days for each order.
How to track my order ?
Order tracking:
When we process your order and it is ready for dispatch, you will receive an e-mail to the address you provided when ordering. This message will containa tracking number,with a linkallowing you to follow the progress of the delivery in real time.
Deliveries to Quebec:
For orders delivered to Quebec, our team will contact you directly by telephone to inform you of the exact delivery date.
In-store Pickup Option:
If you chose the "Store Pickup" option, you will also receive an email as soon as your order is ready for pickup.
Why does my delivery take longer during promotional periods?
During promotional periods, order volume increases significantly, which may result in longer than usual processing and delivery times. We make every effort to process and ship your orders as quickly as possible, but due to this high demand, delays may occur.
Why is there a delivery surcharge on my order during promotional periods?
During our promotional periods, a delivery surcharge may be applied for orders shipped to provinces other than Quebec and Ontario. This surcharge specifically concerns Adult format products.
This is due to the size of the packages, which are considered oversized by our carrier. As a result, additional fees are directly applied to cover the cost of shipping these bulky items during the promotional period.
Returns & Exchanges
My bean bag has a manufacturing defect, can I return it?
We guarantee that all our products are delivered new and free from defects. If an item is defective or does not conform to the order, you can request an exchange or return within 10 days of receiving your order.
No return or exchange request will be accepted after this period.
Additional time may be granted during the holiday period.
To initiate a return, exchange or refund, contact us by email at info@arico.ca or by phone at 418-455-9749, indicating your order number as well as the reason for your request.
The product i purchased does not suit me, can I get a refund after my purchase?
Yes, we accept refunds under certain conditions, but fees may apply depending on the circumstances:
- The products must be new, without defects, and in their original packaging.
- The delivery costs for the return are the responsibility of the customer and are not refundable. Please note that delivery costs can represent up to 30% of the order total depending on the region.
- Any refund request will be accepted only within 10 days of purchase.
- ARICO inc. will provide proof of delivery costs (out and back) upon request, for any re-invoicing.
- No return costs will be charged if the product is hand delivered to our manufacturer located at 1285 rue des Ardennes, G1N0A4 in Quebec.
- Products on promotion or purchased at a reduced price are considered final sale and cannot be returned or refunded.
To initiate a return or refund, contact us by email at info@arico.ca or by phone At 418-455-9749, indicating your order number as well as the reason for your request.
Can I return a product that I purchased on sale?
No, Products on promotion or purchased at a reduced price are considered final sale and cannot be returned or refunded.
How long does it take to get my money back?
The refund is made once we have received and inspected the returned product. If it meets the conditions of our returns policy, a period of 5 business daysis required to process the refund. The latter will be made via the payment method used during the purchase.
Note that, depending on the banking institutions or the period (for example, during the holidays), the processing time may be longer.
Warranty
What is the warranty on Arico,s products?
Our Bean Bags as well as our ARICO accessories have a one year guarantee on the seams.
If anything that falls under normal use (see p.FAQ "normal use") comes to one of the seams before your warranty expires, contact us by telephone at 418-455-9749 or write to us at info@arico.ca. A member of our team will inform you of the procedure to follow.
** Take care to remove the interior net with the polystyrene balls before starting the process for our Bean Bag products.
What does “normal use” of our products means?
The ARICO guarantee applies to all its products, including bean bags, provided they are used under normal conditions.
By "normal use", we mean the use of the products in accordance with their intended use, that is to say as a seat or comfort element, in a suitable environment.
- Don't jump on the product
Avoid jumping on your bean bag to prevent damage and preserve its lifespan. - Avoid trampling the product regularly
Frequent trampling can damage the structure and reduce the longevity of your product. - Storage and protection in case of bad weather (ORIGINAL and ORIZON Collections)
Although our products are waterproof, we advise you to always store them indoors in case of bad weather conditions. Do not leave your bean bag outside permanently unattended. - Repair of broken products
If a product breaks, do not attempt to repair it yourself. Contact us immediately so we can assist you. - Do not use on heated floors
It is not recommended to use our bean bags on a heated floor, as this could alter their properties. - Precautions for use in mezzanine or solarium
The use of our bean bags in a mezzanine or solarium is not recommended. The combination of the insulating properties of polystyrene and the waterproofness of the covers can create an excessive interior temperature. It is therefore important to ventilate the products well, especially during hot days, by opening the bean bag. - Reduction of filling over time
Please note that the filling of your beanbag is elastic and with heavy use it may shrink over time. This is part of normal wear and tear. - Protect the product from sharp objects
Be careful of sharp objects such as nails, screws, scissors, animal claws, etc., which could damage the fabric or upholstery.
Even if your purchase is no longer covered by warranty or the problem was caused by your own use (e.g. moisture, burning, cuts, tears or other damage), please contact us.
Our team remains at your disposal and we can help you find a solution quickly. By being a manufacturer, the process becomes much simpler for you!
How should i take care of my Bean bag?
Care instructions are specific to each product. Please see the care section of each item description for specific instructions.
Dry washing and tumble drying are strictly not recommended for all of our products, as they may damage the fabric."
Other Questions
How can I recycle my Bean Bag at the end of its life?
At ARICO, we attach great importance to our ecological footprint. This is why we encourage all our customers to drop off the inside of their bean bag at the end of its life at an ecocenter near you. Thus, we ensure that polystyrene beads are recycled and reused in a responsible and environmentally friendly manner.
In addition, to support your eco-responsible approach, our team offers a discount on your product refills. It is not necessary to throw away all the beads before refilling. You can reuse part of the interior and complete with a refill to restore your Bean Bag to all its comfort.
Why is my Bean Bag losing volume and how do I refill it?
The interior of your bean bag, filled with high-density expanded polystyrene beads, can actually experience a reduction in volume over time and with intensive use. This phenomenon is natural and concerns all products containing polystyrene beads, not just those from ARICO.
If you notice a reduction in comfort, it is entirely possible to recharge your ARICO bean bag by ordering a refill bag. Refills are available directly in each section of our online store.
Here is the direct link to order your ARICO ball refill: ARICO Refill
This allows your bean bags to regain all their comfort, quickly!
Can I leave my bean bag outside at all times? (ORIGINAL COLLECTION ONLY)
Our Serenny, Paloma, and Sepia collections are specifically designed for indoor use only. For these models, we do not recommend exposing them outdoors, as this could affect the quality and durability of the product.
On the other hand, for the ORIGINAL Collection, although the fabrics are made of 100% high quality polyester, with characteristics such as waterproofing, flame retardant (non-flammable), water repellency and UV resistance, we recommend bringing your bean bag indoors during the winter, in case of rain, or when you are away. This precaution helps preserve the durability of the product and facilitates its maintenance.
Although our fabric is UV resistant, prolonged and continuous exposure to sunlight may result in fading over time. This does not compromise the durability of the product, but it is recommended to limit prolonged direct exposure to sunlight to preserve color intensity. Prolonged exposure to the sun, especially during extreme conditions such as heatwaves, can cause color to fade over time. This will not compromise the durability of the fabric, but fading may occur if the product is exposed to direct sunlight for too long.
We therefore advise you to limit prolonged exposure to the sun in order to maintain the appearance of your bean bag and extend its lifespan.
Why doesn’t my Lounge Junior bean bag have a zipper head?
"It is neither an oversight nor a mistake on our part, but rather a safety measure. The absence of a zipper pull on our Lounge Junior model was designed to prevent children from accessing the polystyrene beads inside the bean bag. Although the beads are contained in an inner bag, by removing the zipper pull, the opening of the bean bag becomes impossible, which reduces the risk of access to the beads."
To open the zipper, simply insert a paperclip into the small hole of the slider, which acts as a "lock." It’s a simple system, quick to use, and above all, it’s easy to put a paperclip back in place if necessary, as we usually have some on hand!
Thus, this ingenious solution allows for the safety of children while providing a way to open and close the bean bag if needed.
Is it normal that some of the polystyrene beads in my filling bag are black?
Yes, that is completely normal, and we will explain to you why!
During the manufacturing process of polystyrene in the factory, one of the final steps involves bagging the beads. At this point, the beads are poured into large funnel-shaped tanks. Due to the size of these tanks, not all the beads are systematically sorted one by one at each stage.
The "black" polystyrene beads you find in your bag are actually a version of polystyrene with minerals in it, which makes them more insulating. These beads are therefore more durable than classic white beads, thus offering better longevity. However, they are also more expensive, and a bag filled solely with these beads would provide less comfort than what we have chosen for our products, as we use a combination of beads optimized for comfort and durability.
What is the maximum weight that your Bean Bags can support?
Only our Classic Adult Bean Bag model can accommodate two people simultaneously. All other models are designed for one person at a time. We recommend a maximum weight of 175 kg for all of our bean bag models.
It is important not to jump on our ARICO bean bags, especially when the ring and carabiner are attached to the back of the Classic Adult Bean Bag model.
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